Wall of Love
Wall of Love
Don't just take our word for it, see what our customers and partners have to say about working with Pepper:
Jim Lockatell - DSR
I used to work for one of the big broad liners, so in order for them to change prices, sometimes it requires two or three phone calls. For me, I can go in and make changes on the fly and say, all right, well, here's what I can do for you.
It allows me to be more reactive quicker than the big guys.
Date: May 2, 2025
Mike Fruge - VP of Sales
We got a real good understanding of what our competitors had, and when we looked at the Pepper app, we knew that we could take our customers to the next level. We had a 4-week roll out, with 65-70% of our customers already on the mobile app.
Date: May 26, 2025
Jennifer Hollander - Director, Sales Development
We just had a great success story to share. An opportunity came about for us to partner with a restaurant, they opened an account with us, but then the process stalled for a few months. Our Sales Rep stopped in and while there gave the Chef an overview of our new Pepper App. He placed their first order that same day, which is amazing.
Date: Mar 28, 2025
Javelle Wages - Corporate Account Manager
The Pepper team has proven to be great partners, aiding us in effectively communicating our brand story to customers on the app. Their commitment to open communication and receptivity to feedback has been very valuable in our collaboration.
Date: Mar 28, 2025
Crystal Arriaga - Customer Service Manager
The Pepper team is very attentive to our company’s specific needs. It has been great for improving both sales and communication.
Date: May 26, 2025
Steve Testa - Director of Purchasing
With a ton of different convenience features, Pepper is going to continue to help us give our customers the best experience.
Date: May 26, 2025
Scott Davis - COO
To this day - I have had not one complaint about our app. I hear our customers say that it's better than Sysco and some of the other big broad-liners. It's a testament to you guys on how well your product is - I love Pepper.
Date: Feb 29, 2024
Savanna Ronco - Marketing and Sustainability Manager
Before Pepper, it was difficult to market to customers directly because we didn't know who was actually placing orders in kitchens and how to reach those people. Our sales reps were doing the predominance of the communication: they might text, they might call, they might email, but it was really hard for us to get a marketing database together. Some of the things that we were most excited about were the ability to directly communicate with and put products in front of customers without having to filter through the sales reps, as well as the ability to sell and display products digitally, which we weren't able to do at all without Pepper.
Date: May 23, 2025
Jason Seibert - Director, Information Technology
It's awesome to see the power of AI in action, specifically applied to our business. Replacing our current DSR tools with Pepper costs a little bit more, but we believe it's totally worth it.
Date: Mar 28, 2025
Quan Ngo - Division VP, Corporate Accounts
We ran three digital ad campaigns for two-week time periods each. Within those three campaigns, each time we saw about roughly 20-30% case lift, our return on advertising spend averaged around 6.5-8% each time. Over the year, I can say our buyer reach we acquired roughly 300 new buyers over the course of the year.
Date: May 22, 2025
Scott Davis - President, COO
The great thing about Pepper is being able to discuss our business needs and Pepper implementing the things that we needed as we went live. Pepper was phenomenal in the respect that it wasn't an out of the box software, it was something that we were able to customize to fit our needs. We're using a lot of functionality: Track My Truck, integrating signed invoices in the app, utilizing the promo feature, and we're excited about some of the AI features that are coming up. Our customers love the app. I've actually had customers tell me that our app is better than some of the broadline apps out there.
Date: May 23, 2025
Jordan Aldrich - Executive Chef, The Nickel
To me, the corporate apps are a little confusing. There's a lot going on, but with the Seattle app, everything feels much more transparent. It doesn’t take a lot of rigmarole to get where you need to go. It gets you from A to B to C very quickly, which is important in our industry since we don’t have time to stand around dealing with logins and other delays. It’s a very easy platform to use.
Date: May 23, 2025
Nicole Diaz - Sales Representative
This is a game changer for our sales reps and it makes it more efficient to do our job. The Where's My Truck feature is super great for us because now, I get less text messages about ETAs.
Date: May 26, 2025
Ryan Yaegar - Owner
As an independently owned distributor, we need cutting edge technology to stay ahead of the competition. Pepper is giving us industry-leading tools to help sales reps build closer relationships with our customers and make more money.
Date: Mar 28, 2025
Mary Laddusaw - Director of Sales
Pepper’s promo tool drives more sales, creates an opportunity for more marketing money from vendors, and surfaces new items to our customers. The success of the campaign was an eye-opener to the effectiveness of digital promotions over our traditional methods.
Date: Mar 25, 2025
Joseph Dezzutti - Purchasing Manager
I was a customer of Seattle Fish years ago, and when I joined here in that interim, they had adopted Pepper. My first reaction was, "Man, I wish I had this when I was a customer!" We had a catalog full of these great products, but we knew that we needed to keep up with our competition and how we presented products to our customers. I really pushed with Pepper because it has so many capabilities that I knew would be appealing to our customer, with so many quicker avenues of reaching them.
Date: May 23, 2025
John Brusie - COO
Ginsberg’s Foods mission is to provide personalized service that’s focused on the success of our customers. Our partnership with Pepper is a strategic investment aimed at enhancing the overall customer experience by integrating cutting-edge technology and innovative solutions into Ginsberg's offerings.
Date: Mar 28, 2025
Kast Distributors - President
One of the best things
This is one of the best damn things we’ve seen come into Frosty Acres and are so excited about Pepper.
Date: Aug 30, 2024
Phil Newton - Center of Plate Specialist
I've been able to grow one of my accounts by almost 1000% because of Pepper. Because of accessibility, because of transparency . . . And that's just one of my accounts - I've got a lot more that I've been growing. Because everything is at their fingertips.
Date: Apr 30, 2025
Rick Mount
This has been such a seamless process compared to any other solution we have integrated in, you (Oli) and Taylor are doing a mighty fine job.
Date: Mar 28, 2025
Scott Davis - President, COO
Before we had Punchout capability, customers had to place their order through the Mr. Greens app, and then re-enter the same order on BirchStreet if they were a BirchStreet customer. Now, they simply log in through BirchStreet, which connects directly to our app. Once they place an order, it automatically flows into BirchStreet so they don't have to do duplicate entry. Since enabling access to our app this way, we've seen a 23% increase in line items purchased, which we're thrilled about.
Date: May 26, 2025
April Harshbarger - Marketing Manager
With Rich's products, we were able to meet with them ahead of an ad campaign. They reviewed our portfolio and the items we had in stock, and introduced us to some new products we thought would be a great fit for our customer base. We decided to bring those on and launch them as part of the campaign and so far, it’s been pretty successful.
Date: May 23, 2025
Aaron Bloom
It is truly refreshing to find a product that is actually designed for our line of business, that does everything we could have wished for, is user friendly, and isn’t just patchwork over an existing ERP that was designed for a different business need and somehow made to work.
Date: Mar 25, 2025
Prentice Ferachi - Marketing Specialist
With Pepper, it's been very easy as far as sending out promotional items and giving customers items that they're not used to seeing. If they want their invoice, it's there. If they want to pay online or pay through the phone, it's there. If they want to do a shelf to sheet, that's there.
Date: May 26, 2025
Troy Small
Very far ahead...
You guys are very far ahead right now compared to the big guys.
Date: Oct 9, 2024
Paul Riley & Jennifer Everetts - Vice Presidents
It has this look: it looks pro, we look elevated. Now when we run ad campaigns and customers open the app, not only do they see this amazing looking app, they see these ad campaigns and that really continues to enhance that legitimacy that we now bring to the table. How we used to run ad campaigns was, "Let me hand you a flyer to let me advertise it on your website." Now, when you open the app and want to place your order for the afternoon, you're seeing an ad. We're reaching the customer in the best way possible.
Date: May 23, 2025
Food Supply - Vice President
It is amazing to pop into the app and see so many item pictures and detailed in app specs, even on items that we have yet to do the maintenance on internally. The time and money savings on this feature is huge for us. Our presence is elevated once again courtesy of Pepper.
Date: Jun 21, 2024
Maria Lasota - Field Marketing Manager
We have seen about an eight and a half percent growth on our end in volume with Frosty Acres in this last year, and I do think a good deal of that can be contributed to Pepper, just because we have engaged more with suppliers that we weren't necessarily slotted with previously. Whenever we do run an ad on the platform, we do see a larger increase than other times when we check platform usage. We've ran four ads in the last probably five months. And every time we have seen a significant increase - I don't have exact numbers, but a significant increase in engagement with our products and click through rates.
Date: May 22, 2025
Dan Neely - COO
Nothing we have shown our sales team, including additional compensation, has gotten the round of applause at a sales meeting the same way as our launch of the Pepper app.
Date: Mar 28, 2025
Brian Merel - Account Executive
I love the Pepper App. I wish I would have had this when I was a working chef in kitchens. So glad we can offer it to our customers.
Date: Mar 28, 2025
Kevin Barton - Purchasing
We've had this customer for 25 years, and they always ordered the same thing every order — until they got the app. Now, their order size has tripled. A few years ago we added produce, and they never realized it. Now, they love it. They love being able to place orders whenever is convenient to them with no interruptions, right from their phone—seeing pictures, checking inventory, and discovering new products. No calls, no hassle—just easy ordering.
Date: Apr 29, 2025
Darren Beasley - Executive Vice President Sales
The Pepper ad platform has definitely helped us to align with our vendors, either for a period or a quarter with SPIFFs for the sales reps and incentives for the customers, driving purchasing volume over time.
Date: May 23, 2025
James Lincoln - Sr. Dir. Foodservice Sales
This is a game changer for foodservice because of the fact that there's not anything out there like that, that has the detail, and has all of the things as far as tracking invoices and helping out. It's gone above and beyond what I thought it would ever be able to do with, like, pinpointing restaurants within a certain radius and then you can go right to the menu and you know, those kind of things that are just constantly being updated through Pepper. But that first time that I heard about it, I knew that my company had to be involved in it, because it was revolutionary.
Date: May 22, 2025
Terreca Wells - Director of Special Projects
This app creates another level for our customers to have an even more enhanced and vibrant experience. During the implementation stage, we had several of our customers place in the chat, "Oh my god this is amazing!"
Date: May 26, 2025
Dan Neeley - COO
Particularly, one of our most experienced sales reps has described an interaction with a customer where it was through a digital ad that, "They not only discovered that we carried that product, but the ad actually gave them a new idea for a menu item in their restaurant."
Date: May 23, 2025